Privacy Policy

1. Introduction

Arixa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Business information (company name, role)
• Project requirements and specifications
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand usage
• Performance cookies to improve services

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services
• Communicating about projects and updates
• Processing payments and managing accounts
• Responding to inquiries and support requests
• Sending relevant marketing communications (with consent)
• Analyzing website usage and performance
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Contract: To fulfill our contractual obligations to you
• Consent: When you have given explicit consent
• Legitimate Interests: For business operations and service improvement
• Legal Obligation: To comply with laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

5.1 Service Providers

• Hosting and infrastructure providers
• Payment processors
• Analytics services (Google Analytics)
• Email communication platforms

5.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security issues

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, we retain project-related data for 7 years for accounting and legal purposes. Marketing data is retained until you opt out.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at admin@arixa.co.uk

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

11. Marketing Communications

With your consent, we may send you marketing emails about our services, news, and offers. You can opt out at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly at admin@arixa.co.uk

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

13. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: admin@arixa.co.uk
Phone: +44 7405 128529
Address: Hertfordshire, United Kingdom

16. Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113