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Terms of Service

Last Updated: February 20, 2025

1. Agreement to Terms

By accessing and using the services provided by Arixa ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services

Arixa provides web development, Shopify e-commerce development, and custom software development services. Services are provided on a project basis as agreed upon in individual contracts or statements of work.

2.1 Service Scope

  • Custom website design and development
  • Shopify store setup and customization
  • Software application development
  • Ongoing maintenance and support (when contracted)

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information required for project completion
  • Respond to requests for feedback or approval in a timely manner
  • Ensure all content provided is legally owned or properly licensed
  • Make payments according to agreed terms

4. Payment Terms

4.1 Project Payments

Payment terms are specified in individual project agreements. Typically:

  • 50% deposit required before work begins
  • Remaining balance due upon project completion
  • Monthly retainers for ongoing services

4.2 Late Payments

Invoices not paid within 14 days of the due date may incur a late fee of 5% per month. Work may be suspended for accounts overdue by more than 30 days.

5. Intellectual Property

5.1 Client Content

Clients retain ownership of all content, images, and materials provided to us.

5.2 Deliverables

Upon full payment, clients receive ownership of custom code and designs created specifically for their project. Third-party components and frameworks remain subject to their respective licenses.

5.3 Portfolio Rights

We reserve the right to display completed projects in our portfolio unless otherwise agreed in writing.

6. Revisions and Changes

Projects include a specified number of revision rounds as outlined in the project agreement. Additional revisions or scope changes may incur additional fees.

7. Project Timeline

We strive to meet all agreed-upon deadlines. However, timelines are estimates and may be affected by:

  • Delays in client feedback or approvals
  • Changes to project scope
  • Third-party service dependencies
  • Force majeure events

8. Warranties and Liability

8.1 Service Warranty

We warrant that services will be performed in a professional manner consistent with industry standards. Websites and applications will function as specified in the project agreement.

8.2 Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific project. We are not liable for indirect, incidental, or consequential damages.

9. Maintenance and Support

Post-launch support is available as per agreed terms. Standard support includes bug fixes related to our code. Separate agreements required for ongoing maintenance, hosting, or feature additions.

10. Confidentiality

We maintain strict confidentiality of all client information and will not disclose any proprietary or confidential information without written consent, except as required by law.

11. Termination

Either party may terminate a project agreement with written notice. In the event of termination:

  • Client pays for all work completed to date
  • Client receives all deliverables completed at time of termination
  • Deposits are non-refundable

12. Third-Party Services

Projects may utilize third-party services (hosting, payment processors, etc.). Client is responsible for compliance with third-party terms of service and any associated fees.

13. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: admin@arixa.co.uk
Phone: +44 7405 128529

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